+44 (0) 207 183 8043

Terms & Conditions

General Provisions

Prime Apostille is a trading name of Temple Gate Solicitors – a sole practitioner firm in England and Wales and is regulated by the Solicitors Regulation Authority. SRA Number: 634329. Our office is based in London and full details of our office and the owner of the firm can be found at our website www.templegatesolicitors.com.
These Terms and Conditions apply to any Client using the services offered by Prime Apostille. We aim to offer all of our clients the highest possible standard of service. This document sets out the terms on which we will act for you, subject to further information that you will be provided with during the course of your retainer from time to time. By placing an Order through the Platform you are accepting the terms and conditions set out in this document.

IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, PLEASE DO NOT ACCESS OUR PLATFORM OR REGISTER TO PARTICIPATE IN OUR SERVICES.
THESE TERMS ARE UPDATED FROM TIME TO TIME. CONTINUING TO ACCESS OR USE OUR SERVICES OR ACCESSING OUR PLATFORM AFTER REVISED TERMS AND CONDITIONS ARE POSTED CONSTITUTES YOUR ACCEPTANCE AND AGREEMENT TO THE CHANGES. ACCORDINGLY, PLEASE CHECK THESE TERMS REGULARLY SO YOU ARE AWARE OF ANY CHANGES, AS THEY ARE BINDING ON YOU.
THE EFFECTIVE DATE OF THESE TERMS SHALL BE THE DATE YOU FIRST PLACE AN ORDER FOR OUR SERVICES.

If you have any questions about these Terms, the practices of Prime Apostille, or your dealings with the firm, please contact us at info@primeapostille.com.
By placing an order of our services you are instructing us to act for you and to take you on as a client at our firm. Please note that your instructions will only pertain to the services you have selected when placing an order through www.primeapostille.com.uk.

1. Definitions

1.1.
We’, ‘Us’, ‘the Firm’, ‘Prime Apostille’ means ‘Temple Gate Solicitors’.
1.2.
‘The Client’, ‘you’ means the person who uses this platform and/or places an order for the services offered by Prime Apostille.
1.3.
‘Order; means the services chosen by the Client from the options available through the Prime Apostille Platform which have been placed in the Shopping Basket on www.primeapostille.co.ukm and paid for by the Client.
1.4.
‘Quotation’ means a quotation for services requested at the point of placing an order through the Prime Apostille platform.
1.5.
‘Platform’ means the website or websites through which you can order the services offered by Prime Apostille.

2. Our Obligation to You

2.1.
The Firm will assess your matter and where it is considered reasonable to do so, having regard to the merits and the value of your matter, will pursue the matter on your behalf.
2.2.
The Firm will act in your best interest at all times.
2.3.
The Firm will keep you informed of the progress of your matter, will take care of correspondence and will deal with any necessary actions to progress your matter. If necessary, the Firm will obtain further signed documents from you and inform you of any communications with the Third Party.
2.4.
The Firm will undertake all work on your matter on your behalf.
2.5.
The Firm will make applications to Third Party for all relevant documentation and information in accordance with the applicable statutory provisions and review all responses from them.
2.6.
The Firm will promptly return your documents to you upon request so far as your fees have been paid in full to the Firm.

3. What the Firm Requires From You

3.1.
To provide the Firm with prompt and realistic instructions within the range of options available to you.
3.2.
To not request that the Firm work in an improper, unlawful or unreasonable way.
3.3.
To attend all appointments that are made for you or to contact us to arrange an alternative date and time.
3.4.
To appoint the Firm as your sole representative and not to appoint any other company or firm of solicitors, in respect of your matter, during the term of this contract.
3.5.
To promptly provide all such information as the Firm may reasonably request.
3.6.
To immediately forward to the Firm any correspondence that you receive from the Third Party throughout the course of this Contract.
3.7.
Not to enter into any agreements or any negotiations with the Third Party, in respect of your matter, without first informing the Firm.
3.8.
To ensure that all information you send to the Firm is true, accurate and not misleading.
3.9.
To authorise the Firm to contact the Third Party or such other persons, firms or companies that it considers necessary, on your behalf.
3.10.
To respond promptly to all correspondence sent from the Firm to you.
3.11.
Not to pursue the matter personally without the firms knowledge.
3.12.
Not to contact or correspond with the Third Party without the Firm’s knowledge and consent.
3.13.
To inform the Firm of any contractual agreements you have entered into with the Third Party.
3.14.
If the Third Party sends you any communications or a decision on your matter, to notify the Firm immediately.
3.15.
To pay the Firm’s invoice within 14 days of receiving it.

4. Quotation, Order, Fulfilment and Delivery

4.1.
Your quotation: The Firm will provide a quotation for services requested at the point of placing an order through the Prime Apostille platform. Unless otherwise stated, the quotation is fully inclusive of all UK Foreign, Commonwealth & Development Office (FCDO) and Embassy disbursements. In the rare event of the FCDO or an Embassy increasing their fees or disbursement after you have accepted a quotation from the Firm, the Firm will request the difference in fees from you.
4.2.
Accepting and paying for your Order: Placing and paying for your Order through the Prime Apostille platform shall constitute acceptance of the quotation. Upon placing your Order, you shall submit the relevant documents which form part of the Order to the Firm. The Firm shall require such payments to have ‘cleared’ the banking system before work on documents can commence.
4.3.
Fulfilment of your Order: The Firm requires documents to be delivered to the Firm’s offices at Dephna House, 24-26 Arcadia Avenue, London, N3 2JU, United Kingdom by 9am on the day the Service is due to commence. This will be known as the Service Start Date. If documents are received after 9am, the official Service Start Date will be on the first full working day after the documents are received by the Firm.
4.4.
The Firm will endeavour to complete and dispatch the Order to the address specified at the point of placing your Order within the time frame specified in the quotation.
4.5.
Delivery: The timeframe for the Firm to complete the Order excludes the time that the document is in transit with the courier / postal system on return back to the Client. This does not form part of the service provided by the Company.

5. Foreign and commonwealth office & Embassy Delays

5.1.
The Firm cannot be responsible for any unforeseen delays at the FCDO or an Embassy however so caused. Examples of such delays are, but are not limited to, overload of work at the FCDO or Embassy, inability to legalise a document due to invalid or untraceable signature, unforeseen FCDO or Embassy closure due to cultural holiday observation, unavailability or shortage of attestation/legalisation stamps, inaccurate information received/provided either by the Client, FCDO or the Embassy on the legalisation process requirements. Where a delay has occurred, the Firm shall inform the Customer at the first available opportunity to advise on the new expected completion time. The Company does not provide any recompense in service fees paid.

6. Service, Advice & Liability

6.1.
The Firm will take all reasonable steps to ensure the accurate and efficient processing of the Order and shall ensure that the Order is processed in accordance with the Quotation and the Customer’s instructions. The firm is only responsible for processing the documents and providing the services which form a part of your order. The firm is not liable or responsible for any documents and/or services outside of your order.
6.2.
The Firm shall not be liable for any errors, delays or additional costs that may be incurred as a result of inadequate information or documents being provided to the embassy or FCDO. It shall be The Client’s responsibility to ensure that they have assessed all relevant embassy / FCDO guidance to ensure that their documents meet the relevant standards and that all requisite information and accompanying documents are provided.
6.3.
FNo warranty or liability is accepted by the Firm, its staff or agents in relation to services provided, impartial advice or information given to the Client. Impartial advice or information provided to the Client by the Firm is not legally binding and is not intended to be construed as legal advice and the Firm is not liable for losses or damages to the Client, nor money, valuables or loss of business, however so caused.
6.4.
The Client will fully indemnify the Firm against all liabilities, expenses, losses, claims, damages or penalties incurred by the Client in respect of the Firms services provided due to the way in which the Firm’s services are provisioned, however occasioned, including through defamation, suing or being sued as a result of the breach whatsoever and howsoever committed by the Client or any third parties. The Firm, its staff or agents will have no liability to any third party.

7. Responsibility for our Services

7.1.
The management of the firm’s staffing resources is comprehensively covered by our quality assurance programme which is designed to provide the best service to clients. These Terms and Conditions of Business comply with this programme and with the Solicitors’ Code of Conduct made and enforced by the Solicitors Regulatory Authority. We will always act in your best interests. The person with overall responsibility for the correct conduct of your matter will be Ms Zareena Mustafa (Principal Solicitor). The day to day running of your file may be delegated to a legal executive under the close supervision of Ms Mustafa. If you have any concerns relating to the conduct of your matter please refer these directly to Ms Mustafa who will investigate your concerns personally. You may request a copy of our complaints procedure at any time during or after your matter.

8. Charges & Expenses

8.1.
There are different funding options that may relate to any particular case. In most cases, we will not accept an Order without payment being made in full at the point of placing the Order using the Prime Apostille Platform. However, should you wish to explore alternative funding options please contact The Firm in writing and the Firm shall provide you with further information.
8.2.
Our charges are calculated mainly by reference to the time actually spent by staff in respect of any work which they do on your behalf. Fixed fees may be offered to you. However, these are usually based, in any event, on a genuine estimate of the time that it is likely that we will need to spend on your case.
8.3.

When assessing a fixed fee quotation, regard will be had to all the circumstances, including (in addition to time spent):-

  • The complexity of the matter and/or the difficulty or novelty of the legal questions raised;
  • The importance of the work to you;
  • The skill, responsibility and knowledge involved;
  • The number and importance of the documents prepared or perused;
  • The place where the work is carried out;
  • The value of the transaction.
8.4.
Our fee quotations are exclusive of VAT. If, at the time you are provided with your quotation, the Firm is not registered for VAT, VAT shall not be applied to your fees. VAT may be payable on our fees at the prevailing rate from time to time.
8.5.

Work undertaken on your files might include time spent:-

  • Meeting with you and time spent on the telephone with you or with other people with whom we need to communicate in respect of your matter;
  • Reading and working on papers that relate to your matter, including reading letters, emails and text messages sent by you;
  • Preparing documents including letters, e-mails and text messages;
  • Travelling away from the office where it is necessary, for example for attendance at FCDO, waiting for out of office appointments at Embassies etc
  • Time spent in the preparation of any detailed costs calculations.
8.6.
From time to time we may arrange for some work on your file to be carried out by persons not directly employed by this firm. However, if this is necessary, you will not be charged at rates greater than those applicable as if we had undertaken the work ourselves. If we have to hire 3rd party lawyers, contractors, couriers or professionals to undertake work where we do not have the requisite knowledge, skills or resources to carry out that work, we shall inform you of the 3rd party fees and shall obtain your consent before instructing any such party. You shall be responsible for the payment of any such 3rd party fees in full either directly to the 3rd party of through the Firm.
8.7.
Our fees may be reviewed annually and any increases in fees will be updated on the Prime Apostille Platform before any such increases take effect.
8.8.
Fees that are quoted to you do not include an estimate of any time spent in dealing with the recovery of costs from you and/or the payment of any bank charges which may arise from any transactions which arise from you not complying with agreements to pay sums in respect of fees. We will be entitled to charge our time at the hourly rate of the fee earner on your case for any work undertaken to recover fees from you and, in addition, to charge any fees, penalties or bank charges incurred as a result of any default by you.

9. Disbursements

9.1.
We call out of pocket expenses disbursements. These are payments which we need to make on your behalf and these will be included in the Quotation provided to you at the point of placing an Order.
9.2.
Disbursements include such things as the costs of travelling to and from out of office appointments, postage costs, FCO fees and payments to Embassies. We have no obligation to make such payments unless funding is in place to meet such expenses.
9.3.
If we incur disbursements which were not anticipated at the point of providing you with your initial Quotation, we shall send you an invoice for any extra disbursements or costs we may incur as a result of providing the your service to you.
9.4.

Payment Details

You may pay our fees in any one of the following ways:

  • You may make a payment using the Prime Apostille platform using a Debit / Credit card.
  • You may transfer the money directly into our office account the details of which are as follows:
Bank:
HSBC Bank Plc
Name on Account:
Temple Gate Solicitors
Account Number:
60154016
Sort Code:
40-11-60
IBAN:
GB57HBUK40116060154016
BIC:
HBUKGB4194R

10. Lien on Termination

10.1.
You may terminate your instructions to us in writing at any time but we will be entitled to keep all your papers and documents while there is money owing to us for our charges and expenses. If at any stage you do not wish us to continue doing work and / or incurring charges and expenses on your behalf, you must tell us this clearly.

11. Complaints

11.1.
Temple Gate Solicitors is committed to high quality service and client care. If you are unhappy about any aspect of the service you have received or about the fee(s) charged, please contact Ms Zareena Mustafa by telephone on +44 (0)20 7183 8043, by e-mail to info@templegatesolicitors.com or by post to Temple Gate Solicitors, Dephna House, 24-26 Arcadia Avenue, Finchley Central, London, N3 2JU. We have a procedure in place which details how we handle complaints which is freely available upon request. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
11.2.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman, by calling them on +44 (0)30 0555 0333 (www.legalombudsman.org.uk), to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
11.3.
Temple Gate Solicitors is fully indemnified to perform legal services. Full details of our indemnity and its provider can be obtained by contacting our offices by telephone on +44 (0)20 7183 8043.

12. Right to Cancel

12.1.
You have the right to cancel your instructions to us within 14 days of placing your order without giving any reason. The cancellation period will expire after 14 days from the date you place an order through the Prime Apostille Platform. To exercise the right to cancel, you must inform us of your decision to cancel your instructions by a clear statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
12.2.
If you cancel your instructions, we will reimburse to you all payments received from you, except that if you requested us to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.
12.3.
We will make the reimbursement without undue delay, and not later than thirty (30) days after we receive notice of cancellation. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
12.4.
In the interests of moving your matter forward in a timely manner, we shall commence work on your matter as soon as you have placed the Order and we have received your documents. If you wish for us to halt work on your matter for the first fourteen (14) days you must inform us of your decision by a clear statement (e.g. a letter sent by post, fax or e-mail).

13. Data Protection Act & GDPR

13.1.
Temple Gate Solicitors is registered as a Data Controller with the Information Commissioners Office (ICO). We will use the information that you give us to provide you with services, as per your instructions. We will keep your information confidential and will only use it for the purpose(s) for which it was provided or as is permitted in law (i.e. for dealing with complaints or regulatory investigations). In acting for you, the data we hold may include sensitive personal data. This will be both in electronic form and, possibly, as part of a paper filing system. Data of this sort are covered by the Data Protection Act and the General Data Protection Regulation. We seek to process such data in accordance with the law.
13.2.
We may need to share some or all of your information with quality assurance auditors for the purposes of their assessment of whether we are adhering to quality standards. Any examination will be strictly controlled and will be shared for the sole purpose of ensuring that our handling of your matter meets the requirements of the quality standard.
13.3.
Please note that as part of our work we may have to share some or all of your information with other third parties. This may include the FCDO; Embassies; experts; translators; and others who we need to instruct to assist us with your matter, the Legal Ombudsman (if you complain about our services) and the Solicitors Regulation Authority (the statutory body that regulates solicitors). In doing so we will always take care to ensure that your information remains confidential and safe. We will liaise with you during your case about which experts, barristers and other third parties we instruct on your behalf.
13.4.
Sometimes we ask other companies or people to do undertake takes on our files to ensure this is done promptly (for example photocopying / scanning). In doing so we will always take care to ensure that your information remains confidential and safe.
13.5.
The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
13.6.
You have rights under the General Data Protection Regulation and these include the right to be informed what information we hold about you. If you believe that the information we hold is wrong or out of date, please let us know and we will update it. You may also contact the ICO whose contact details can be found on their website: https://ico.org.uk/.
13.7.
We will use strict procedures and security features to try to prevent unauthorised access of your data. We will retain your information for a reasonable period or as long as the law requires. Please see further below under the section Storage of Papers and Return of Documents.

14. Electronic Communications

14.1.
During the course of this retainer, we may wish to communicate electronically with one another. The electronic transmission of information cannot be guaranteed to be secure or error-free, as it will be transmitted over a public network, and such information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or otherwise be adversely affect or unsafe to use.
14.2.
We each agree to use reasonable procedures to check for the most recently known viruses before sending information electronically but we each recognize that such procedures cannot be a guarantee that transmissions will be virus free. We shall each be responsible for protecting our own interests in relation to electronic communications. Save in the case of fraud, neither of us (nor any Temple Gate Solicitors’ person(s)) should be liable to the other on any basis in respect of any damage or loss arising from or in connection with the electronic communication of information between us.

15. Future Contact

15.1.
We sometimes use your data to enable us to provide you with further information in the future, where we think that such information might be of interest to you. If you do not wish to receive such information you can opt out at any time and, thereafter, we will not retain your data on our system for such purposes.

16. Access to and Updating of Information

16.1.
You have the right to access information we hold about you. Any request for information may be subject to a fee to meet our costs, such fee not being any higher than the maximum figure recommended by the Information Commissioner from time to time. You have the option to provide us with an update of any information held by us about you where this information has changed.

17. File Audits and Confidentiality

17.1.
In order to maintain our quality standards, we are obliged from time to time to allow access to external assessors to check the quality of work undertaken on our files. This could mean that your file is selected for checking, in which case we would need your consent for inspection to occur. As all inspections are conducted in confidence and since very few clients do object — we will assume that we do have your consent unless you notify us to the contrary.

18. Storage of Papers and Return of Documents

18.1.
After the conclusion of your matter we will check to ensure that all original documents relating to your file and any other documents that belong to you are returned to you (subject to our rights of lien). This is to ensure that we do not retain or have any further responsibility for any documents which belong to you. However, we may retain a copy of these same documents for our own purposes on your file.
18.2.
At the end of your case we will retain on our systems your personal data, a full copy of our file including all the correspondence on the file with you and other parties to your matter, all advices, all attendance notes, all reports and statements that were created during the course of your matter. We may also retain documents provided to us in the course of your matter, for example documents provided by the FCDO, foreign embassy, police etc.
18.3.
However, at the end of your case, we may not separately store and retain data that we are provided by the Court service, CPS, Parole Board, Police or other third parties in digital audio or video format. This is because it is not viable for us to retain a copy of such data for a seven (7) year period from the end of your case and, in any event, in the unlikely event that you do wish to retrieve such data sometime after your case has concluded for a proper purpose (for example in connection with an appeal), it is likely that the data will be recoverable from the original source. If you want to receive a copy of such data at the end of your matter for your own records, then you must request the same as soon as possible. If we are able to provide the data to you without significant cost (for example, by Cloud transfer) then we will do so without charge. If there are unrecoverable costs involved in providing you with such data, then we may ask you to cover the costs of storage media to enable us to do so (i.e.; the cost of a hard drive).
18.4.
At the end of your matter we will store your file of papers for such period as we think is appropriate (or such time is required by law (usually six (6) years)) after which time the file will be routinely destroyed without notice to you. If you would prefer your documents not to be destroyed you should notify us in writing at the end of your matter, at which stage we will forward you your file for safe keeping.
18.5.
We reserve the right to store your file in any format deemed appropriate by us, including in entirely electronic format.
18.6.

We do not normally make a charge for retrieving stored papers from our archive. However, we reserve the right to make a charge in the following cases:-

  • Where we have previously provided you with a copy of your papers and you are requesting a further copy;
  • Where you request that we provide your papers in a format which is different to that in which they have been stored; i.e. if they have been stored electronically and you request a paper cop
  • Where you require us to search for specific documents and/or require us to read papers or write letters in respect of your archived file. In such cases, we may charge you at our normal hourly rates, although subject to us having provided you with an estimate of costs of the work in advance;
  • To cover the costs of postage for forwarding a file of papers to you or to another firm of solicitors.

19. Financial Services Authority

19.1.
This Firm is not authorised by the Financial Services Authority

20. Equality and Diversity

20.1.
Temple Gate Solicitors is committed to ensuring that our workplaces are free from unlawful or unfair discrimination and has in place policies and procedures to ensure that all our clients, employees, trainees or volunteer workers as well third parties instructed by the firm, such as translators or other experts, are treated with dignity and respect.
20.2.
Bullying and harassment of any kind will not be tolerated. Failure to comply may result in our ceasing to act on your behalf or to procure your services. Please contact us if you would like to be provided with a copy of our Equality & Diversity policy.

21. Money Laundering

21.1.
Under the Money Laundering Regulations and Proceeds of Crime Act we have various obligations which may impact on our retainer with you.
21.2.
In certain cases we will require evidence of identity and we may decline to accept payments and deposits made in cash. We may be obliged to refuse to act for you if you fail to supply appropriate proof of identity for yourself or for any principal whom you may represent. We are obliged by these Regulations to satisfy ourselves that your payments to us are not derived from the proceeds of crime but are from a legitimate source. We will therefore ask you for evidence of your legitimate income, such as, but not limited to, bank account statements, wage slips and trading accounts. If you do not provide us with documentary evidence to satisfy this request we may be unable to accept funds from you.

22. Applicable Law

22.1.
Any dispute or legal issue arising from our terms of business will be determined by the law of England and Wales, and considered exclusively by the English and Welsh courts.

23. Acceptance

23.1.
These Terms and Conditions apply to any Client using the services offered by Prime Apostille. We aim to offer all of our Clients the highest possible standard of service. This document sets out the terms on which we will act for you, subject to further information that you will be provided with during the course of your retainer from time to time. By placing an Order through the Platform you are accepting the terms and conditions set out in this document.
Contact Us

Prime Apostille
Building 3
297-303 Edgware Road
London
NW9 6NB
United Kingdom

+44 (0) 207 183 8043
Monday - Friday 09.00AM – 6.00PM
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List of Accepted Occupations

  • Accountant
  • Optician
  • Airline Pilot
  • Personal Licence Holders (Liquor/Alcohol)
  • Ambulance Service Official / Paramedic
  • Personnel Officer
  • Architect
  • Pharmacist
  • Bank / Building Society Official
  • Police Officer/Police Civilian Staff
  • Barrister
  • Post Office Official
  • Care Worker (Registered)
  • Prison Officer
  • Company Chairman
  • Probation Officer
  • Chemist
  • Salvation Army Officer
  • Civil Servant (Permanent)
  • Solicitor
  • Commissioner of Oaths
  • Surveyor
  • Councillor (Local or County)
  • Teacher
  • Dentist
  • Trade Union Officer
  • Director
  • Tutor
  • Doctor
  • Valuer or Auctioneer
  • Engineer
  • Veterinarian
  • Executive
  • Veterinary Nurse
  • Financial Adviser
  • Fire Service Official
  • Funeral Director
  • Insurance Broker
  • IT Specialist
  • Judge
  • Justice of the Peace
  • Lawyer
  • Lecturer
  • Legal Secretary
  • Magistrate
  • Manager
  • Medical Consultant/Specialist
  • Member of a Chartered Institute
  • Member of Parliament
  • Merchant Navy Officer
  • Minister of a Recognised Religion
  • Museum Curator
  • Notary Public
  • Nurse (SRN or other qualification)
  • Officer of the Armed Services (Active or Retired)

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Additional Information

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Proof of Address

A list of suitable proofs of address can be found here.

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Acceptable documents providing proof of residence include:

  • Recent utility bill (e.g. gas, electricity or phone) or a certificate from a supplier of utilities confirming the arrangement to pay for the services on pre-payment terms (Please note that mobile telephone bills are not acceptable as they can be sent to different addresses). Utility bills in joint names are permissible*
  • Local authority tax bill valid for the current year**
  • UK full or provisional photo-card driving licene or a full old-style paper driving licence (if not already presented as a personal ID document). Old style provisional driving licences are not acceptable.
  • Most recent HM Revenue and Customs tax notification (i.e. tax assessment, statement of account, notice of coding) a P45 or P60 is not acceptable.
  • Financial statement (e.g. bank, building society, credit card or credit union statement) containing current address*
  • Most recent mortgage statement from a recognised lender**
  • Current benefit book or card or original notification letter from Department of Work and Pensions (DWP) confirming the rights to benefit (for example, child allowance, pension)**
  • Current local council rent card or tenancy agreement
  • Confirmation from an electoral register search that a person of that name lives at the claimed address*

*The date on these documents should be within the last three months and they must contain the name and address of the applicant.

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Passport Photograph

You may find guidance on the format of passport style photographs by clicking here.

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Passport Copy

Colour copies of passport(s) / travel documents must clearly show your photograph, personal information, expiry date, nationality, machine readable zone, extension pages and signature (if applicable). Copies of other official photographic identity documents should show as many of these features as possible. Black and white copies will not be accepted.

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Letter of Authority

In order for us to make an application for an ACRO Certificate on your behalf, we require you to complete and upload a signed Letter of Authority which we can send to the ACRO Service as confirmation of the fact that we are authorised to act for you.

You may download a blank Letter of Authority by clicking here.

Please complete the relevant sections of the Letter of Authority and sign/date it where indicated at the bottom. Once you have done this, please email a copy of the completed Letter of Authority to us on info@primeapostille.com.

We will not be able to process your application until we have received this document from you.

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The Qualifications Office of the Consulate General of Italy in London only issues "Dichiarazioni di Valore" (Declarations of Value, DV) of British qualifications - issued by recognised educational institutions (schools, colleges and universities) or professional bodies - that fall under the British education/university system.

Scotland and Northern Ireland fall within the jurisdiction of the Consulate General in Edinburgh.

The "DV" is neither an equivalent of an Italian qualification nor a comparability certificate. It will be up to the relevant Italian institutions (Ministry of Education, Uffici Scolastici Provinciali, Universities, etc.) to subsequently declare if a foreign qualification has a similar Italian equivalent: this is called "equipollenza" (equivalence/certificate of comparability). Please note that the "Declaration of Value" can only be requested for already-completed study cycles (e.g., A-level, Bachelor, Master, etc.).

If you wish for Prime Apostille to obtain a Declaration of Value on your behalf, please CLICK HERE.

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Please provide the following details

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Once we have obtained all necessary information from you, we will be able to provide you with a quotation for our services and shall carry out your instructions swiftly.

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The information you entered has been submitted.

We will be able to provide you with a quotation for our services and shall carry out your instructions swiftly.

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Service Details Quantity Fee
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If the GRO are unable to locate your entry, a refund will be issued minus a £12.50 administrative fee.

Choose your Embassy

Do you need Embassy Attestation?

To get documents legalised for use outside of the UK, many countries ask that you get your documents attested by their UK based Embassy.

If you need your documents to be attested for use outside of the UK, please select the embassy from the list below.

Please note, the cost of our embassy attestation service is dependent on the specific embassy needing the attestation. Once you select the embassy our online ordering system will provide you with the total cost of service.

Choose your Embassy

The cost of our embassy attestation service is dependent on the specific embassy needing the attestation. Once you select the embassy our online ordering system will provide you with the total cost of service.

Please note, countries that are a member of the Hague Convention of 1961 do not typically require Embassy Attestation, therefore these countries are not listed as search options. If the Embassy you need is not listed please contact us for further assistance.

All Embassies

Please Note:

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Do you need Apostille Services?

Before your documents can be attested by an embassy they often require to obtain a certificate by the UK Foreign & Commonwealth Office (FCO) verifying the authenticity of that document.

If your documents needs this certificate, we can obtain this for your selected documents at no additional cost using our Apostille service.

When a document is required in an official capacity, it is often required to obtain a certificate by the UK Foreign & Commonwealth Office (FCO) verifying the authenticity of that document.

If your documents needs this certificate, we can obtain this for your selected documents using our Apostille service.

Please note, this is set fee per document that will be added to the total cost of our solicitor attestation service.

Please note, this is set fee per document that will be added to the total cost.

Select Postal Delivery Service

We do not compromise on the safe delivery of your documents, we therefore use a premier service for returning your documents back to you. The cost of delivery is a set fee per order and not dependent on the number of documents.

Please choose from the list below indicating how you would like for us to return your documents:

Your Details

Sending us your Documents

Select how you will be sending us your documents.

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Postal Service

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Return Address
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Additional Comments
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Terms and Conditions

By continuing you confirm that:

  • The information you have provided to us is correct; and
  • You agree to the Terms & Conditions which also contains our client retainer.

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