+44 (0) 207 183 8043

ACRO Certificate: Everything You Need to Know

  • Posted: March 9th, 2025

ACRO Certificate: Everything You Need to Know

The ACRO Certificate, officially known as the ACRO Police Certificate, is an essential document required for immigration, employment, visa applications, and other legal purposes. It serves as proof of an individual’s criminal record status and is commonly requested by authorities in countries like the United States, Canada, Australia, and New Zealand.

In this comprehensive guide, we cover everything you need to know about the ACRO Certificate, including the application process, required documents, processing time, fees, and frequently asked questions (FAQs).

What Is an ACRO Police Certificate?

The ACRO Police Certificate is issued by the ACRO Criminal Records Office in the UK. It contains information about an individual’s criminal record, including convictions, cautions, reprimands, and warnings.

Types of Results on an ACRO Certificate

  • No Trace – The applicant has no recorded criminal history.
  • No Live Trace – There is a previous conviction, but it is now considered “spent” under UK law.
  • Convictions or Cautions Recorded – Any unspent criminal records, including reprimands or warnings, are listed.

This document is mandatory for visa applications, international job placements, and residency requests.

Who Needs an ACRO Certificate?

You may need an ACRO Police Certificate if you are:

✔ Applying for a visa – Many countries require proof of a clean criminal record for work, study, or residency visas.
✔ Seeking employment abroad – Employers in industries such as healthcare, education, and law enforcement often require a background check.
✔ Immigrating to another country – Applicants for permanent residency and citizenship must provide evidence of their good character.
✔ Applying for adoption – Some countries request a police certificate for international adoption procedures.
✔ Handling legal matters – Individuals involved in legal proceedings, court cases, or official documentation may need this certificate.

How to Apply for an ACRO Police Certificate?

1. Online Application Process

  • Go to the ACRO Criminal Records Office website.
  • Fill out the online application form with accurate personal details.
  • Upload the required documents (passport, proof of address, etc.).
  • Pay the application fee online.
  • Submit your application and wait for confirmation.

2. Postal Application

  • Download the application form from the ACRO website.
  • Fill out the form manually.
  • Attach the required documents and photographs.
  • Send the application via post to ACRO Criminal Records Office.

Documents Required for an ACRO Certificate

To apply for an ACRO Police Certificate, you must provide:

📌 A copy of your passport (photo and personal details page).
📌 A recent proof of address (utility bill, bank statement, or official letter).
📌 Two passport-sized photographs.
📌 Additional supporting documents (if requested by ACRO).

Processing Time & Fees

The ACRO Certificate has two processing options:

Standard Service

  • Processing Time: Up to 12 working days.
  • Fee: £55.

Premium Service (Fast-Track)

  • Processing Time: Up to 2 working days.
  • Fee: £95.

👉 Processing time does not include delivery, so apply well in advance to meet your deadlines.

Tracking Your ACRO Application

After submitting your application, you will receive an application reference number via email. You can use this to:

🔍 Track your application status online.
📧 Receive email notifications when your certificate is dispatched.
📞 Contact ACRO customer service for urgent queries.

How Long Is the ACRO Certificate Valid?

Most immigration and visa authorities accept ACRO Certificates issued within the last 6 months. However, validity requirements vary by country, so check with the requesting agency before submission.

Can You Use an ACRO Certificate for Multiple Applications?

Yes, an ACRO Certificate can be used for multiple visa applications if submitted within its validity period. However, some authorities may require a new certificate for each application.

What If You Have a Criminal Record on Your ACRO Certificate?

If your ACRO Police Certificate lists past convictions or cautions, it does not automatically disqualify you from obtaining a visa. Immigration decisions depend on:

✔ The country’s visa rules regarding criminal records.
✔ The nature and severity of the conviction.
✔ The time elapsed since the offense occurred.

Some countries offer rehabilitation periods, after which certain offenses may no longer impact your visa eligibility.

Common Mistakes to Avoid When Applying

🚫 Incorrect application details – Ensure all names, dates, and addresses are accurate.
🚫 Missing or outdated documents – Use only valid and up-to-date proof of address.
🚫 Wrong fee payment – Verify the payment amount before submission.
🚫 Last-minute applications – Apply early to avoid visa delays.

Frequently Asked Questions (Q&A)

Q1: How long does it take to receive an ACRO Certificate?

A standard application takes 12 working days, while the premium service delivers within 2 working days.

Q2: Can I use an ACRO Certificate for a job application?

Yes, many employers require an ACRO Certificate as part of their background verification process.

Q3: What happens if my ACRO Certificate is delayed?

If your ACRO Certificate has not arrived on time:
1️⃣ Check your application status online.
2️⃣ Contact ACRO customer service for an update.
3️⃣ Ensure your mailing address is correct.

Q4: Can I request a refund if I no longer need the certificate?

No, ACRO does not offer refunds once the application has been processed.

Q5: Is there an age limit for applying for an ACRO Certificate?

No, individuals of any age can apply if required for visa, employment, or legal purposes.

Final Thoughts

The ACRO Police Certificate is a crucial document for individuals applying for visas, employment, and permanent residency abroad. To ensure a smooth process:

✅ Provide accurate details on your application.
✅ Submit all required documents to avoid delays.
✅ Apply in advance to meet your visa deadlines.

For expert assistance, consult official sources or professional legal advisors specializing in document legalisation.

Contact Prime Apostille

For additional guidance or to assist with legalizing or apostilling your ACRO Certificate, you can contact Prime Apostille using the details below:

📞 Phone: +44 (0) 207 183 8043
📧 Email: info@primeapostille.com
🌐 Website: www.primeapostille.com

Contact Us

Prime Apostille
Building 3
297-303 Edgware Road
London
NW9 6NB
United Kingdom

+44 (0) 207 183 8043
Monday - Friday 09.00AM – 6.00PM
Terms and Conditions

Translation Service Quotation

{{ doc.title }}
By continuing you confirm that;
  • The information you have provided to us is correct; and
  • You agree to the Terms & Conditions which also contains our client retainer.

IMPORTANT NOTICE

Please note that the Foreign, Commonwealth & Development Office is currently experiencing severe delays with issuing apostilles. It is currently taking around 20 - 25 working days to apostille a document through the FCDO and, as a result, our standard processing times are taking longer than usual.

I understand
covid

Order

  • 1Service Selection
  • 2Document Information
  • 3Delivery Details
  • 4Confirm Order
  • 1Service Selection
  • 2Document Information
  • 3Request Completion

Choose what service you want

Translation Services
At Prime Apostille we offer a fast, accurate and affordable translation service. We can translate almost any document in any language covering over 200 languages. We understand the sensitivity of documents and the importance of having a true translation. Our translation service is personalised to cater to your every need and your document will be confidentially reviewed by specialist proof-readers. You will be given a Certificate of Certified Translation and, more importantly, the translators we use are members of the ATC (Association of Translation Companies). In order to offer you a quote, we will first need to see your document(s) to assess the number of words, the language it is currently in and the language you require the translation in. We will then get back to you within 24 hours with a quote. To get started click “Get a Free Quote” and follow the instructions.
Get a Free Quote OR Select Different Service

Choose your document

Select a Document to Order

Personal Documents

Academic Documents

Business Documents

Confirm document format

{{ document.title }}

{{ document.heading }}

Confirm document format

{{ document.title }}

Have your document been certified in line with this guidance?

If your documents have not been certified by a Solicitor or Notary Public, please ensure that the documents you send to us are originals. Our in-house solicitors will create certified copies for you free of charge. Your original documents will subsequently be returned to you together with your legalised/attested documents.

{{ wc.wizard_selections.documents[0].title }}

Where was the event registered?

Unfortunately, we are only able to assist with documents registered in England and Wales.

Unfortunately, we are only able to assist with documents registered in England and Wales.

{{ wc.wizard_selections.documents[0].title }}

Do you know the General Register Officer (GRO) Index Reference?

{{ wc.wizard_selections.documents[0].title }}

Please provide the following details to help us identify your document

{{ wc.wizard_selections.documents[0].title }}

Do You have a copy of the Document?

{{ chip.name }}

{{ wc.wizard_selections.documents[0].title }}

Please provide the following details to help us identify your document

{{ wc.wizard_selections.documents[0].title }}

Please provide any document reference numbers (if known)

{{ wc.wizard_selections.documents[0].title }}

Please select the type of Adoption Certificate you would like to order

{{ wc.wizard_selections.documents[0].title }}

Please provide the following details to help us identify your document

Reference Information from GRO Index

{{ wc.wizard_selections.documents[0].title }}

Please provide the following details to help us identify your document

Reference Information from GRO Index

{{ wc.wizard_selections.documents[0].title }}

Please provide the following details to order your document

{{ wc.wizard_selections.documents[0].title }}

Please Provide Details of your Photo ID

{{ chip.name }}
{{ chip.name }}

We are unable to process your application for {{ wc.insertIndefiniteArticle( wc.wizard_selections.documents[0].title ) }} {{ wc.wizard_selections.documents[0].title }} without a photographic ID. We appologise for any inconvenience caused.

{{ wc.wizard_selections.documents[0].title }}

Address Details

Please enter your past address details for the last 10 years

Add Address

{{ wc.wizard_selections.documents[0].title }}

UK Armed Forces

Immgration History

Add Details

{{ wc.wizard_selections.documents[0].title }}

Past & Pending Convictions

Add Conviction

  • You must declare ALL convictions including those you believe to be spent under the Rehabilitation of Offenders Act 1974.

    Add Conviction

{{ wc.wizard_selections.documents[0].title }}

Endorser Details

Your application must be endorsed by a suitable individual that meets the following criteria:

  • Must have known you for a minimum of two years
  • Must not be a partner or family member (no matter how distantly related)
  • Must be aged 18 years or over
  • Must be in one of the occupations or a similar occupation to those listed here

This individual can be of any nationality and can reside anywhere in the world.

Your endorser may be contacted to verify the authenticity of your application. As part of this validation we may need to send the photograph you submit to confirm that it is a true likeness of you.

Please provoide the Endorser's Details.

Without an Endorser, we are unable to accept your application for an {{ wc.wizard_selections.documents[0].title }}. We appologise for any inconveninence this may cause you.

List of Accepted Occupations

  • Accountant
  • Optician
  • Airline Pilot
  • Personal Licence Holders (Liquor/Alcohol)
  • Ambulance Service Official / Paramedic
  • Personnel Officer
  • Architect
  • Pharmacist
  • Bank / Building Society Official
  • Police Officer/Police Civilian Staff
  • Barrister
  • Post Office Official
  • Care Worker (Registered)
  • Prison Officer
  • Company Chairman
  • Probation Officer
  • Chemist
  • Salvation Army Officer
  • Civil Servant (Permanent)
  • Solicitor
  • Commissioner of Oaths
  • Surveyor
  • Councillor (Local or County)
  • Teacher
  • Dentist
  • Trade Union Officer
  • Director
  • Tutor
  • Doctor
  • Valuer or Auctioneer
  • Engineer
  • Veterinarian
  • Executive
  • Veterinary Nurse
  • Financial Adviser
  • Fire Service Official
  • Funeral Director
  • Insurance Broker
  • IT Specialist
  • Judge
  • Justice of the Peace
  • Lawyer
  • Lecturer
  • Legal Secretary
  • Magistrate
  • Manager
  • Medical Consultant/Specialist
  • Member of a Chartered Institute
  • Member of Parliament
  • Merchant Navy Officer
  • Minister of a Recognised Religion
  • Museum Curator
  • Notary Public
  • Nurse (SRN or other qualification)
  • Officer of the Armed Services (Active or Retired)

{{ wc.wizard_selections.documents[0].title }}

Additional Information

{{ wc.wizard_selections.documents[0].title }}

Proof of Address

A list of suitable proofs of address can be found here.

{{ chip.name }}

Acceptable documents providing proof of residence include:

  • Recent utility bill (e.g. gas, electricity or phone) or a certificate from a supplier of utilities confirming the arrangement to pay for the services on pre-payment terms (Please note that mobile telephone bills are not acceptable as they can be sent to different addresses). Utility bills in joint names are permissible*
  • Local authority tax bill valid for the current year**
  • UK full or provisional photo-card driving licene or a full old-style paper driving licence (if not already presented as a personal ID document). Old style provisional driving licences are not acceptable.
  • Most recent HM Revenue and Customs tax notification (i.e. tax assessment, statement of account, notice of coding) a P45 or P60 is not acceptable.
  • Financial statement (e.g. bank, building society, credit card or credit union statement) containing current address*
  • Most recent mortgage statement from a recognised lender**
  • Current benefit book or card or original notification letter from Department of Work and Pensions (DWP) confirming the rights to benefit (for example, child allowance, pension)**
  • Current local council rent card or tenancy agreement
  • Confirmation from an electoral register search that a person of that name lives at the claimed address*

*The date on these documents should be within the last three months and they must contain the name and address of the applicant.

{{ wc.wizard_selections.documents[0].title }}

Passport Photograph

You may find guidance on the format of passport style photographs by clicking here.

{{ chip.name }}

{{ wc.wizard_selections.documents[0].title }}

Passport Copy

Colour copies of passport(s) / travel documents must clearly show your photograph, personal information, expiry date, nationality, machine readable zone, extension pages and signature (if applicable). Copies of other official photographic identity documents should show as many of these features as possible. Black and white copies will not be accepted.

{{ chip.name }}

{{ wc.wizard_selections.documents[0].title }}

Letter of Authority

In order for us to make an application for an ACRO Certificate on your behalf, we require you to complete and upload a signed Letter of Authority which we can send to the ACRO Service as confirmation of the fact that we are authorised to act for you.

You may download a blank Letter of Authority by clicking here.

Please complete the relevant sections of the Letter of Authority and sign/date it where indicated at the bottom. Once you have done this, please email a copy of the completed Letter of Authority to us on info@primeapostille.com.

We will not be able to process your application until we have received this document from you.

{{ wc.wizard_selections.documents[0].title }}

The Qualifications Office of the Consulate General of Italy in London only issues "Dichiarazioni di Valore" (Declarations of Value, DV) of British qualifications - issued by recognised educational institutions (schools, colleges and universities) or professional bodies - that fall under the British education/university system.

Scotland and Northern Ireland fall within the jurisdiction of the Consulate General in Edinburgh.

The "DV" is neither an equivalent of an Italian qualification nor a comparability certificate. It will be up to the relevant Italian institutions (Ministry of Education, Uffici Scolastici Provinciali, Universities, etc.) to subsequently declare if a foreign qualification has a similar Italian equivalent: this is called "equipollenza" (equivalence/certificate of comparability). Please note that the "Declaration of Value" can only be requested for already-completed study cycles (e.g., A-level, Bachelor, Master, etc.).

If you wish for Prime Apostille to obtain a Declaration of Value on your behalf, please CLICK HERE.

{{ wc.wizard_selections.documents[0].title }}

Please provide the following details

{{ chip.name }}
{{ chip.name }}

Once we have obtained all necessary information from you, we will be able to provide you with a quotation for our services and shall carry out your instructions swiftly.

{{ wc.wizard_selections.documents[0].title }}

The information you entered has been submitted.

We will be able to provide you with a quotation for our services and shall carry out your instructions swiftly.

Processing.. Please Wait...

{{ wc.wizard_selections.documents[0].title }}

Service Details Quantity Fee
UK Document Order | {{ document.title }}
{{ wc.document_doc_order_fee_display }}

If the GRO are unable to locate your entry, a refund will be issued minus a £12.50 administrative fee.

Choose your Embassy

Do you need Embassy Attestation?

To get documents legalised for use outside of the UK, many countries ask that you get your documents attested by their UK based Embassy.

If you need your documents to be attested for use outside of the UK, please select the embassy from the list below.

Please note, the cost of our embassy attestation service is dependent on the specific embassy needing the attestation. Once you select the embassy our online ordering system will provide you with the total cost of service.

Choose your Embassy

The cost of our embassy attestation service is dependent on the specific embassy needing the attestation. Once you select the embassy our online ordering system will provide you with the total cost of service.

Please note, countries that are a member of the Hague Convention of 1961 do not typically require Embassy Attestation, therefore these countries are not listed as search options. If the Embassy you need is not listed please contact us for further assistance.

All Embassies

Please Note:

Special Instructions for {{ embassy.title }}

Do you need Apostille Services?

Before your documents can be attested by an embassy they often require to obtain a certificate by the UK Foreign & Commonwealth Office (FCO) verifying the authenticity of that document.

If your documents needs this certificate, we can obtain this for your selected documents at no additional cost using our Apostille service.

When a document is required in an official capacity, it is often required to obtain a certificate by the UK Foreign & Commonwealth Office (FCO) verifying the authenticity of that document.

If your documents needs this certificate, we can obtain this for your selected documents using our Apostille service.

Please note, this is set fee per document that will be added to the total cost of our solicitor attestation service.

Please note, this is set fee per document that will be added to the total cost.

Select Postal Delivery Service

We do not compromise on the safe delivery of your documents, we therefore use a premier service for returning your documents back to you. The cost of delivery is a set fee per order and not dependent on the number of documents.

Please choose from the list below indicating how you would like for us to return your documents:

Your Details

Sending us your Documents

Select how you will be sending us your documents.

My Order Summary

Document Details
Service Quantity
{{ service.service_cat_label }} | {{ service.document_title }} {{ service.quantity }}
Postal Service

Personal Details
Full Name
{{ wc.wizard_selections.personal_details.billing_address.first_name }} {{ wc.wizard_selections.personal_details.billing_address.last_name }}
Email
{{ wc.wizard_selections.personal_details.billing_address.email }}
Telephone Number
{{ wc.wizard_selections.personal_details.billing_address.telephone_number }}
Billing Address
{{ wc.wizard_selections.personal_details.billing_address.first_name }} {{ wc.wizard_selections.personal_details.billing_address.last_name }}
{{ wc.wizard_selections.personal_details.billing_address.house_name }},
{{ wc.wizard_selections.personal_details.billing_address.street }}, {{ wc.wizard_selections.personal_details.billing_address.town }} {{ wc.wizard_selections.personal_details.billing_address.postal_code }},
{{ wc.wizard_selections.personal_details.billing_address.country == 'other' ? wc.wizard_selections.personal_details.billing_address.country_other : wc.countries[wc.wizard_selections.personal_details.billing_address.country].country }}
Return Address
{{ wc.wizard_selections.personal_details.billing_address.first_name }} {{ wc.wizard_selections.personal_details.billing_address.last_name }}
{{ wc.wizard_selections.personal_details.billing_address.house_name }},
{{ wc.wizard_selections.personal_details.billing_address.street }}, {{ wc.wizard_selections.personal_details.billing_address.town }} {{ wc.wizard_selections.personal_details.billing_address.postal_code }},
{{ wc.wizard_selections.personal_details.billing_address.country == 'other' ? wc.wizard_selections.personal_details.billing_address.country_other : wc.countries[wc.wizard_selections.personal_details.billing_address.country].country }}
{{ wc.wizard_selections.personal_details.shipping_address.first_name }} {{ wc.wizard_selections.personal_details.shipping_address.last_name }}
{{ wc.wizard_selections.personal_details.shipping_address.house_name }},
{{ wc.wizard_selections.personal_details.shipping_address.street }}, {{ wc.wizard_selections.personal_details.shipping_address.town }} {{ wc.wizard_selections.personal_details.shipping_address.postal_code }},
{{ wc.wizard_selections.personal_details.shipping_address.country == 'other' ? wc.wizard_selections.personal_details.shipping_address.country_other : wc.countries[wc.wizard_selections.personal_details.shipping_address.country].country }}
Additional Comments
{{ wc.wizard_selections.personal_details.comments != '' && wc.wizard_selections.personal_details.comments != undefined ? wc.wizard_selections.personal_details.comments : '-' }}
Service Charge : {{ wc.wizard_selections.taxes.tax_exclusive_total | currency:wc.wizard_options.currency_symbol }}
{{ wc.wizard_selections.taxes.title }} : {{ wc.wizard_selections.taxes.tax | currency:wc.wizard_options.currency_symbol }}
Total Cost : {{ wc.wizard_selections.total_price_inc_tax | currency:wc.wizard_options.currency_symbol }}

Terms and Conditions

By continuing you confirm that:

  • The information you have provided to us is correct; and
  • You agree to the Terms & Conditions which also contains our client retainer.

Processing.. Please Wait...

{{ wc.wizard_options.navigation.prev_text }} {{ wc.wizard_options.navigation.next_text }}
{{ wc.uk_doc_navigation.prev_text }} {{ wc.uk_doc_navigation.next_text }}

My Order Summary

Documents ({{ wc.wizard_selections.documents.length }}) Qty
{{ document.title }}
{{ document.quantity }}
Embassies ({{ wc.wizard_selections.embassies.length }})
{{ embassy.title }}
Service Details Qty
{{ service.service_cat_label }} | {{ service.document_title }}
 {{ service.quantity }}
Postal Delivery Service
{{ wc.wizard_selections.delivery_service.title }}
Your Order Summary
will appear here.
Sorry. We couldn't found necessary data to generate this wizard.
Please try again by reloading the page.

Loading...